Get in Touch With Us
If you have a question about one of our reviews, want to flag something that needs updating, or simply want to tell us what you think, this is where to do it. We read every message and reply from a real person, not an automated system.
How to Reach the Editorial Team
Email is the best way to contact us. Send your message to [email protected] and include a short line on what your enquiry relates to — for example, a specific casino review, a bonus term, or a general question about how non GamStop casinos work in Great Britain. This helps us route your message to the right person and reply faster.
We aim to respond within two working days. During busier periods this can take a little longer, but every message does get a proper answer.
What You Can Get in Touch About
- Review accuracy — If something on the site about welcome bonuses, wagering requirements, payment methods or withdrawal times looks out of date, tell us. We fact-check our pages but casino terms change, and reader reports help us keep listings current.
- Questions about how we assess casinos — If you want to know why a particular site appears on our list of trusted non GamStop casinos or how our ratings are put together, we are happy to explain our approach in more detail.
- Corrections — Spotted a broken detail, an outdated offer term, or a factual error anywhere on the site? We would rather know and fix it than leave it standing.
- Content suggestions — If there's a topic around casino payments, sports betting, or account protections you think we should cover, let us know.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, please say so in your message. We can point you towards independent support such as GamCare or National Gambling Helpline resources, and towards information on self-exclusion tools and deposit limits.
What to Expect When You Write to Us
Every enquiry is read by a member of our editorial team rather than being answered automatically. If your question relates to a specific casino's terms — such as minimum deposits, maximum bonus bets, or bonus expiry dates — we will do our best to point you to the relevant part of our coverage, or clarify where a term is unclear or subject to change on the operator's side.
We cannot resolve individual disputes with a casino operator directly, since we are an independent review site and not a party to your account with any operator. If you have an unresolved issue with a withdrawal, a bonus cashout limit, or identity verification, we can explain what to check and where a casino's own complaints procedure usually sits, but the resolution itself rests with the operator or, where applicable, an independent dispute service.
A Note on What This Site Covers
Non Gamstop Casinos publishes independent research on casinos not on GamStop, including their bonuses, payment options, game selections and licensing background, for readers in Great Britain and the wider UK researching these sites. We do not process payments, hold player funds, or act on behalf of any casino operator. Any commercial relationships we have with the operators we cover do not influence how they are rated or ranked — our method is explained on our comparison pages.
If your message concerns something outside editorial content — for example, an account issue, a deposit, or a withdrawal with a specific casino — that needs to go to the operator's own customer support team directly, since we have no access to individual player accounts.
Thank you for reading, and for taking the time to reach out. We look forward to hearing from you.